Privacy Policy

Last Updated: February 2026

1. Introduction

The Laughing Stock Food Ltd. t/a STOCKS (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal data. This policy outlines how we collect, use, and safeguard your information across our catering, deli, online shop, and cook School services in accordance with UK GDPR.

2. Information We Collect

We collect and process the following data to provide our services:

• Identity & Contact Data: Name, billing address, shipping address, email address, and telephone number.
• Transaction Data: Details of products purchased, classes booked, and payments made.
• Cook School & Health Data: Information regarding food allergies, dietary requirements, and emergency contact details. This is classified as “Special Category Data” and is handled with increased security.
• Technical & Usage Data: IP addresses and information about how you use our website (via cookies).
• Recipient Data: If you purchase a gift or delivery for a third party, we collect their name and delivery address to fulfil the order.

3. How We Use Your Information

We use your data for the following purposes:

• Order Fulfilment: To process ready meal orders for collection and to dispatch retail goods via our shipping partners.
• Cook School Management: To manage class bookings, communicate preparation requirements, and ensure student safety (allergies).
• Customer Communication: To provide updates on order status, collection reminders, or tracking information for shipped goods.
• Marketing: To send newsletters and offers, provided you have explicitly “opted-in” to receive them.

4. Data Sharing and Third Parties

We do not sell your data. We share only the necessary information with trusted third parties to operate our business:

• Payment Processors: (e.g., Stripe, PayPal) to handle secure transactions.
• Courier & Delivery Partners: We share your name, address, and contact number with third-party delivery services (e.g., Royal Mail, DPD) to fulfil online shop orders.
• Platform Providers: Our website hosting, e-commerce, and booking management systems.
• Professional Advisors: Where necessary for legal, accounting, or insurance purposes.

5. Data Retention

• Transactional Data: Retained for 7 years to comply with UK tax and accounting obligations.
• Health & Allergy Data: Retained only as long as necessary for the safety of the participant. If you are a one-time visitor, this data is deleted within 30 days of the class.
• Marketing Data: Retained until you withdraw your consent (unsubscribe).

6. Your Legal Rights

Under UK GDPR, you have the following rights:

• Access: The right to request a copy of the personal data we hold about you.
• Correction: The right to request that we correct inaccurate information.
• Erasure: The right to request that we delete your data (where we no longer have a legal obligation to keep it).
• Withdrawal of Consent: You can opt-out of marketing at any time.

7. Cookies and Tracking

Our website uses cookies to manage your shopping basket, remember your preferences, and analyse site traffic. You can set your browser to refuse cookies, though this may limit your ability to use certain features of the site (such as the checkout).

8. Contact Information

For any questions regarding this policy or to exercise your data rights, please contact our Data Lead at: Unit 4, Bowhouse, St Monans, KY10 2FB